Warranty

WARRANTY

At ABC, we’re about giving our customers the pleasure and courage to ride their bikes everyday. That means ensuring that each and every customer gets the high quality reliable product they deserve. We stand by our products and will provide support to resolve any issues promptly and positively should they come up.

Bikes

  • 10 year warranty on every frame we sell.
  • 10 year warranty on forks.
  • 1 year warranty on all other non-consumable components

If you’re having an issue with your bike, we want to help resolve it. You may contact us directly, our contact information can be found on our Contact Us webpage. When contacting us please provide your original order information, a description of the issue and a photograph of the affected part so that we can resolve your issue as soon as possible.

Warranties apply only to the original owner of the product and is not transferable. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase. All returns are subject to us being informed of the issue and receiving the item back within 30 days of receipt by the customer.* Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition. Improper assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, brake shoes and cables etc. are excluded from our warranty. Shipping and labour charges are not included in this warranty. ABC will replace or repair at their discretion any frame found to be defective in materials or workmanship. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike is included, however, if this has resulted from obvious neglect or mistreatment may void your warranty. Replacements will be made with frames of current design that may not be exact duplicates of originally purchased goods. The frame model used for replacement will not be lower in value than the original frame. This warranty gives you specific rights in addition to other rights you may have.

Our bikes meet or exceed all of the requirements of the relevant ANZ Standards and Consumer Product Safety Standards


Other

ABC will repair at their discretion any product found to be faulty within a reasonable time after you buy it.* If ABC are unable to repair the item we will replace the product or give you a refund. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase. All returns are subject to us being informed of the issue and receiving the item back within 30 days of receipt by the customer. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition. Improper assembly, maintenance or use may void your warranty.

*A reasonable time frame or life of a product is the period, during which the item retains its original properties. The quality of a product gradually degrades in time, as a result of normal wear and tear. However, you may also accelerate this process of degradation by an improper use. A claim will not be recognised, if the defects were caused by your unprofessional interference or are the result of normal wear and tear.