Rental

Reservation

• ABC bike hire is open Mon – Fri from 08:00 – 5:30 and Sat from 10:00am – 4:00pm. Sunday rentals should be booked in advance • Visiting us to rent a bike is subject to availability. Book in advance through our booking system online to avoid disappointment. You can do this by visiting our website or call us  (+64 03 261 9197) or email us.

Payment

• We accept payment by Credit/Debit cards. 
• In some cases we may ask for a security deposit to be held on your credit card. 
• Upon initial payment as outlined in the contract, you agree to the bike hire Contract’s Terms and Conditions.

Loss or Damage

• In the case of theft, loss, or severe damage of equipment you may be charged up to NZD$500.00 for replacement.
• In the case of theft, loss, or severe damage of the bicycle rented you will be charged up to the full price for replacement.
• In the case of theft, a police report is required, and a copy of the declaration is necessary for processing insurance claims.

Cancellation

• Cancellation without charge is permitted up to 12 hours before the scheduled rental time for bookings lasting less than 4 days. For bookings longer than 4 days, a 7-day notice must be provided.
• In cases of severe weather, you may request a cancellation without charge. However, please note that we reserve the right to make the final decision regarding such requests.
• Cancellations made within 12 hours prior to the scheduled rental time will incur a cancellation fee of 50% of the rental cost in NZD.
• Failure to notify us of cancellation or a no-show will result in full rental fees being charged as of the stated rental time.
• We strive to provide flexibility for our customers while also maintaining the operational efficiency of our rental services. Please ensure timely communication for cancellations or changes to your booking.

Our Commitment

• We ensure that all bicycles and equipment provided to you are in good working order.
• Prior to departure, we provide a clear briefing on traffic rules and safety guidelines.
• Throughout your Rental Contract, we are available to assist you with any cycle-related inquiries or incidents however you are responsible for the bike and equipment whilst on loan to you.
• We cannot be held liable for any injury, damages, or death caused to or by the client during the Rental Contract.
• By renting the bicycle, you agree to indemnify us for claims resulting from bodily injury, harm, accidents, or loss of personal belongings caused by weather, sickness, acts of nature, or other factors during the hire period.
• We reserve the right to reject any customer we consider unsuitable to rent our bicycles to ensure the safety of all parties. Payments will be refunded in such cases.

Your Obligations

• You must be over 18 years old to sign this Rental Contract.
• If renting for minors, you must be their parent or legal guardian and provide consent.
• Familiarise yourself with NZ Transport Agency road rules for cycling.
• A helmet is included and must be worn while riding, as mandated by New Zealand law.
• Inspect the bicycle and equipment for any defects that may affect its roadworthiness.
• The rented equipment is for the designated customer and their party, as mentioned in the Rental Contract.
• Take good care of the equipment and protect it from damage, loss, or theft.
• Bikes must be securely locked when unattended, with the lock passed through the frame and attached to a fixed object.
• Punctures should be repaired using the provided kit, with no additional fee.
• Return bikes and accessories in the same condition as rented, accounting for reasonable wear and tear.
• Return bikes and accessories to our shop (a retrieval fee of NZD$25.00 per bicycle applies).
• Return items on time as stated in the Rental Contract terms.

Applicable Law

• This Rental Contract is governed by the laws of New Zealand.
• Your consumer rights under the Fair Trading Act 1986 are preserved. This clause and other provisions do not exclude, restrict, or modify any implied terms or rights under consumer legislation.