F.A.Q.'s – Action Bicycle Club

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Do I need to sign up to buy?

You may use our site as a guest though if you are a regular shopper we recommend you sign up for an account.

I have forgotten my password, now what?

No problem. You may reset your password on the sign in page.

I have forgotten my username, now what?

No problem. We can send you an email with your username.

What methods of payment are accepted?

Action Bicycle Club uses Payment Express as well as Paypal as a gateway payment method. We accept direct debit payment from major New Zealand banks as well as Visa and Mastercard. Please note all prices are listed in New Zealand Dollars. GST applies to the items listed on this site. 3% of the purchase price will go directly into our action4bikes fund.

Do you ship outside New Zealand?

We can ship outside New Zealand when requested. Please send us an email with your details.

How much is shipping?

Our shipping costs vary for different products. You may use the NZ post calculator as a guide.

How do I know what size I am?

Please see our size and fit guide.

What payment security do you have?

Payment Express have a dedicated and purpose built development and data centre, specially designed for payments processing. We have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.